Выложил документацию для HP OpenView Service Desk. Лучше поздно чем никогда.
Welcome to HP OpenView Service Desk
Состав документации:
- Getting help
- Starting Service Desk
- Getting started
- Using the Service Desk console
- Using Service Desk items
- Printing
- Service calls
- Incidents
- Work orders
- Problems
- Configuration items
- Maintenance contracts
- Projects
- Changes
- Approvals
- Locations
- Organizations
- Persons
- Workgroups
- Services
- Service level agreements
- Help for system administrators
- Integrations
